If there is a problem with your purchase
Thank you for shopping at the Artristic website.
We’re a little sad to think you might have come to this page because there is a problem with your purchase, and we’d like to think there is something we can do to help resolve the issue for you without the need to return your product or request a refund.
We try our best to make sure every artristic product is one you will never want to part with. But we do understand that sometimes things go wrong, unexpected things happen, and occasionally packages have unforeseen adventures while on their way to you.
Whatever the reason, if you are not entirely satisfied with your purchase, we’re here to help.
If your product arrives damaged, please notify us immediately using the form below.
You have 7 calendar days to notify us of a damaged item from the day you received it.
To be eligible for a replacement, you must provide photographic evidence of the damaged item and packaging in the condition it was received. This evidence may be uploaded to the Artristic website, emailed to firstname.lastname@example.org, or posted to us at PO Box 350, Penneshaw, Kangaroo Island 5222.
Once we have reviewed and approved your request we will ship a replacement product and contact you to provide information regarding return shipping of the damaged product to our warehouse.
If you believe your artristic product does not perform to specification due to defective parts or workmanship, please notify us immediately using the form below, or calling us toll-free in Australia on 1 800 269 979 or in the USA on 1 888 338 8785.
We will ask you to provide photographic evidence of the suspected defect and arrange for a replacement product to be shipped to you as soon as possible. We will also arrange for the damaged item to be collected and returned to us at no cost to you.
You have 30 calendar days from the date you received an undamaged item to return it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be returned in its original packaging and must be accompanied by a copy of the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will contact you and advise the status of your refund immediately after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) by close of next business day.
You will receive the credit within a certain number of days, depending on the policies of your card issuer or payment processor.
You will be responsible for paying shipping costs when returning an undamaged item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.
If you have any questions about returning an item, please contact us.
Please use the form below to notify a product return or request a refund